Human Resource Manager - 55 Kairaba Avenue, Fajara, Serrekunda, The Gambia - HR Manager-IIHTGambia

We Are Seeking for Human Resource Manager

The IIHTGambia Ltd is a hands-on technical training Center and it is a global pioneer intuition and operates in twenty-five different counties. We seek an experienced and enthusiastic Human Resource Manager who will lead and direct the routine functions of the Human Resources (HR) department including hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices.

Required Skills/Abilities:
  • Excellent verbal and written communication skills. 
  • Excellent interpersonal, negotiation, and conflict resolution skills.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks and delegate them when appropriate.
  • Ability to act with integrity, professionalism, and confidentiality.
  • Thorough knowledge of employment-related laws and regulations.
  • Proficient with Microsoft Office Suite or related software.
  • Proficiency with or the ability to quickly learn the organization’s HRIS and other relevant systems.
  • Ability to work for prolonged hours.

Qualification / Experience: 
Minimum Qualifications and Education Experience, any Combination Equivalent To:
  • A bachelor’s degree from an accredited university
  • Minimum of 2 years with a record of successful HR experience
  • Culturally-responsive pedagogy
  • Able to operate day to day operation of the HR
Desirable
  • Effective oral and written communication skills
  • Proficiency in using E-mail
  • Comfortable with face-to-face meeting and public speaking 
Personalities: 
Essential
  • Ethical/Honest
  • Achievement Orientation
  • Extroverted, enthusiastic, energetic
  • Resilient
 Desirable 
  • Good Listener, Persistence, Optimistic and upbeat
Key Duties & Responsibilities:  

  • Supervisory Responsibilities:
    • Recruits, interviews, hires and trains new staff in the department. 
    • Oversees the daily workflow of the unit.
    • Provides constructive and timely performance evaluations. 
    • Handles disciplinary and termination of employees per company policy.
  • Duties/Responsibilities:
    • In partnership with Management to understand and execute the organization’s human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
    • Provides support and guidance to HR management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
    • Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.
    • Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent.
    • Creates learning and development programs and initiatives that provide internal development opportunities for employees.
    • Oversees employee disciplinary meetings, terminations, and investigations.
    • Maintains compliance with the Labour laws and regulations, and recommended best practices & policies.
    • Performs other duties as assigned.
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Center Manager - 55 Kairaba Avenue, Fajara, Serrekunda, The Gambia - Center Manager-IIHTGambia

We Are Seeking for Center Manager

The IIHTGambia Ltd is a hands-on technical training Center and it is a global pioneer intuition and operates in twenty-five different counties. We seek an experienced and enthusiastic leader with a track record of successful operation management in a relevant environment. You will need to have experience of leading, developing a team, and designing, implementing and continuous improvements of the systems and processes, and to make significant contributions to strategic planning at the level of a business unit or department.

Qualification / Experience:
Minimum Qualifications and Education Experience, any Combination Equivalent To:
  • A bachelor’s degree from an accredited university
  • Minimum of 3 years with a record of successful Management experience
  • Experience in Microsoft Office (Word, Excel, PowerPoint, and MS-Outlook- is a Must)
  • Culturally-responsive pedagogy
  • Adult learning principles and change management theory
  • Able to operate day to day operation of the Institute
Desirable
  • Effective oral and written communication skills
  • Proficiency in using E-mail
  • Comfortable with face-to-face meeting and public speaking 
Personalities: 
Essential
  • Ethical/Honest
  • Achievement Orientation
  • Extroverted, enthusiastic, energetic
  • Resilient
 Desirable 
  • Good Listener, Persistence, Optimistic and upbeat
Key Duties & Responsibilities:  

  • Your contributions will provide essential support to sustain the school’s continued success in research, teaching and knowledge exchange, and to enable our ambitions for expansion into new areas of strength.
  • You will be expected to engage with staff at all levels across the school to promote good financial practice and to support financial forecasting and business planning, and in particular will advise senior management on financial strategies and risks.
  • You will be enthusiastic about working in a people-focused environment and will use your strong communication skills to develop effective working relationships within our diverse academic community.
  • overseeing the day-to-day operations of the institute 
  • Develop and implement key projects to assist the school in the achievement of it strategic goals
  • Manage commercial relationships with key external partners
  • Develop, monitor and maintain budgets
  • Strong experience in strategic business planning with the ability to develop, implement and evaluate business improvement strategies.
  • Considerable values-led leadership experience, including demonstrated capacity to initiate leads and manage change.
  • Strong experience in implementing best practice, continual improvement and client focused service delivery.
  • A strong understanding of financial and budget management.
  • The ability to priorities a continuously busy work load, and manage a range of diverse activities.
  • Ensuring compliance with quality standards set by local regulatory authorities, e.g. NAQAA
  • Developing and implementing HR policies and practices
  • Representing the institute in external meetings
  • Counselling students
  • Coordinating student admissions
  • Conducting induction/orientation for new staff and students
  • Providing admin and academic support and guidance to trainers and students
  • Developing and implementing effective disciplinary procedures for staff and students
  • Collecting feedback from students to improve training quality
  • Participating in recruitment and selection
  • Managing staff and student’s attendance register
  • Maintaining up-to-date record of staff and student files
  • Preparing monthly payroll
  • Payment of monthly PAYE tax and NPF/ICF Contributions
  • Providing support in annual performance appraisal
  • Handling expatriate staff residential permit and alien card application
  • Serving as Board Secretary
  • Developing and maintaining excellent external relations
  • Maintaining the financial records of the institute
  •  Preparing and sending daily/weekly activity report to the CEO
  • liaising with Head Office and consultants to resolve academic and technical issues
  • Formulating effective strategies for the attainment of goals and objectives
  • Creating and promoting a “team atmosphere” where staff will feel comfortable/safe to work in
  • Follow-up on commitments made to staff
  • Serving as a role model to staff by getting to work on-time, attending meetings, etc.
  • Being enthusiastic about IIHT Gambia Limited with students, staff and the wider community
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Sales & Marketing Executive - 55 Kairaba Avenue, Fajara, Serrekunda, The Gambia - SME IIHT GM

We Are Seeking for Sales & Marketing Executive

The IIHT Gambia Ltd is a hands-on technical training center and it is a global pioneer intuition and operates in twenty-five different counties. We seek an experienced and enthusiastic individual with a track record of successful Marketing in a relevant environment.

Skills & Abilities:
Essential      
  • Ability to self-source and retain customers
  • Ability to develop & maintain strong business relationships
  • Results driven, well organized with strong follow up skills
  • Working Knowledge of Microsoft Office products (Word, Excel, Power Point Presentation, Outlook etc.)
Desirable
  • Effective oral and written communication skills
  • Proficiency in using E-mail
  • Comfortable with face-to-face meeting and public speaking 
Personalities: 
Essential
  • Ethical/Honest
  • Achievement Orientation
  • Extroverted, enthusiastic, energetic
  • Resilient
 Desirable 
  • Good Listener, Persistence, Optimistic and upbeat
Key Duties & Responsibilities:  

Creating Awareness
  • Plan advertising and promotional campaigns about the Centre’s products and services on the various mass media 
  • Conduct door-to-door marketing as well as road shows to create awareness about the Centre’s products and services 
  • Distribute flyers, brochures and other promotional materials about the Centre’s products and services to targeted customers 
  • Participate in any bid and/or trade shows to showcase the Centre’s products and services
Attending Customers/Clients
  • Attend customers professionally and in a friendly manner
  • Handle customers’ enquiries and complaints carefully and expeditiously
  • Issue and collect completed student application forms
  • Collate customers/clients’ specifications in relation to any of the Centre’s software, applications on offer.
  • Guide and lead customers in satisfying their respective needs
  • Negotiate with individual as well as corporate customers/clients about the Centre’s various products and services
Achieving Annual Marketing Goals & Objectives
  • Set achievable weekly, monthly and quarterly marketing targets based on annual projections 
  • Ensure the achievement of annual marketing goals and objectives
Devising Effective Marketing Strategies
  • Liaise with Head Office in developing and implementing effective marketing campaigns
  • Provide input in preparing annual budgets as well as annual marketing plans with Senior Management
  • Developing and launching new products and services 
Customer Relationship Management
  • Maintain an up-to-date customer database 
  • Establish effective communication with customers/clients at all times 
  • Pay regular visits to customers/clients to monitor how the Centre’s products and services are working for them 
Market Research
  • Conduct market research on competitors and customers/clients for timely and appropriate adjustment of the Centre’s products and services
  • Provide feedback to Senior Management and Head Office based on the research findings
Other Responsibilities:  
  • Ensure proper and fair use of the Centre’s finances and assets
  • Any other duties that may be assigned related to the job and/or to the operations of the Centre.
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Admissions Counsellor - 55 Kairaba Avenue, Fajara, Serrekunda, The Gambia - Admissions Counsellor

Key Responsibilities:    
 
Registration & Handling Phone Calls
  • Answering & making phone calls
  • Register students’ in the School Management System
  • Making & issuing students’ ID card
Organize, Administer & File Students’ Admin Records
  • File students’ completed application forms with relevant supporting credentials, acceptance & admission letters in their respective places
Organize, Administer & File Students’ Academic Records
  • Keep students’ exams and assignment scores (Electronically & Manually)
  • Give feedback to students who failed their exams or assignments and fix appropriate dates for retake
  • Liaise with Franchisor’s for timely preparation and issuance of students’ Results
Academic Management & Follow-up Payment of Tuition Fees
  • Prepare the Academic Calendar and Class Timetable for every term/semester and academic year
  • Print lecture materials prior to the beginning of every term/semester
  • Prepare attendance sheets for every module
  • Update students about the tuition fees for each Course/Program
  • Make follow-up with students to pay their fees on-time
Issuance of Payment Receipts 
  • Issue students’ receipts upon payments
  • Prepare a follow-up schedule to monitor students’ payment
Effective & Efficient Library Management
  • Keep proper record or inventory of library materials
  • Make & issue library cards to students
Graduation Functions
  • Organize a graduation ceremony for students who have successfully completed their programs
Other Responsibilities: 
  • Avoid misuse of the institution’s assets by the students or members of staff
  • Maintain the hygienic condition of the Reception environment
Minimum Qualifications and Education Experience, any Combination Equivalent To:
  • Minimum Highschool / Diploma Required
  • Two (2) years working experience in a reputable institution
Professional Working Experience

  • Two (2) years working experience in a reputable institution
Skills & Abilities:

Essential     
  • Ability to self-source and retain students
  • Ability to develop & maintain strong business relationships.
  • Results driven, well organized with strong follow up skills
  • Working Knowledge of Microsoft Office products (Word, Outlook, and Excel etc)
Desirable
  • Effective oral and written communication skills
  • Intermediate level of competence using e-mail·
  • Comfortable with face-to-face meeting and public speaking
Personalities:
Essential
  • Ethical/Honest
  • Achievement Orientation
  • Extroverted, enthusiastic, energetic
  • Resilient
Desirable
  • Good Listener
  • Persistence
  • Optimistic and upbeat
Key Responsibilities:    

Registration & Handling Phone Calls
  • Answering & making phone calls
  • Register students’ in the School Management System
  • Making & issuing students’ ID card
Organize, Administer & File Students’ Admin Records
  • File students’ completed application forms with relevant supporting credentials, acceptance & admission letters in their respective places
Organize, Administer & File Students’ Academic Records
  • Keep students’ exams and assignment scores (Electronically & Manually)
  • Give feedback to students who failed their exams or assignments and fix appropriate dates for retake
  • Liaise with Franchisor’s for timely preparation and issuance of students’ Results
Academic Management & Follow-up Payment of Tuition Fees
  • Prepare the Academic Calendar and Class Timetable for every term/semester and academic year
  • Print lecture materials prior to the beginning of every term/semester
  • Prepare attendance sheets for every module
  • Update students about the tuition fees for each Course/Program
  • Make follow-up with students to pay their fees on-time
Issuance of Payment Receipts
  • Issue students’ receipts upon payments
  • Prepare a follow-up schedule to monitor students’ payment
Effective & Efficient Library Management
  • Keep proper record or inventory of library materials
  • Make & issue library cards to students
Graduation Functions
  • Organize a graduation ceremony for students who have successfully completed their programs
Other Responsibilities:
  • Avoid misuse of the institution’s assets by the students or members of staff
  • Maintain the hygienic condition of the Reception environment


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